We have a 30-day return policy, which means you have 30 days after receiving

your item to request a return.

To be eligible for a return, your item must be in the same condition that you

received it, unworn or unused, with tags, and in its original packaging. You’ll

also need the receipt or proof of purchase.

To start a return, you can contact us at shop@teampekiti.com. If your return is

accepted, we’ll send you a return shipping label, as well as instructions on how

and where to send your package. Items sent back to us without first

requesting a return will not be accepted.

You can always contact us for any return questions

at shop@tricomtraining.com.

Restocking Fee

For Team Pekiti Shop items like knives, training knives, training gear, and

select apparel, refunds are allowed with a 20% restocking fee within 30 days of

purchase. No refunds outside of 30 days.

Damages and issues

Please inspect your order upon reception and contact us immediately if the

item is defective, damaged or if you receive the wrong item so that we can

evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like selected Team Pekiti apparel

and other made-to-order items that use print-on-demand companies in some

of our products, these products are unique and produced per order. Returns or

exchanges are not supported if you ordered the wrong size, color, or simply

don't like the product. Our Print Providers don’t have inventory space to keep

the unwanted items.

Once an order has been sent to production it is sent to the Print Provider and

you can no longer edit any details or cancel it. If the shipment details were

incorrect, or the customer ordered the wrong size or color, Team Pekiti Shop is

not responsible and will not offer replacements or refunds.

However, we can offer a replacement order free of charge, if there are any

issues with the order, like manufacturing errors, printing issues, and such.

In case a replacement order is arranged, there is no need to send the original

order back to us.

We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have,

and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you

know if the refund was approved or not. If approved, you’ll be automatically

refunded on your original payment method. Please remember it can take some

time for your bank or credit card company to process and post the refund too.

International Shipping

For international orders, the customer is solely responsible for any import

duties, taxes, or customs fees that may be imposed by the destination country.

It is the customer's responsibility to ensure that the products they purchase

are acceptable for import under the customs laws and regulations of the

relevant country.

Once the package reaches the destination country, our responsibility ends. We

are not responsible for any delays, damages, or issues that may occur during

the last-mile shipping or final delivery to the customer's address. Any claims

or disputes regarding the last mile shipping should be addressed directly with

the shipping carrier or relevant local authorities.

By placing an order for international shipping, the customer acknowledges

and accepts these terms and conditions regarding import duties, customs

compliance, and last-mile shipping responsibility.